In 2025, Thai brands are employing augmented reality (AR) to elevate customer engagement levels. This cutting-edge technology allows customers to experience products virtually, bridging the gap between online and offline shopping. It’s like bringing a showroom to your living room, a game-changing factor for increasing consumer trust and satisfaction.
AR adoption by Thai eCommerce giants allows customers to visualize products in their actual environment before purchase. Home furnishings, fashion, and beauty sectors are just some of the areas capitalizing on this trend, turning browsing into an immersive adventure. Suddenly, the fear of ‘online purchase regret’ seems to dissipate.
The key to AR is its convenience and the experience it offers. Customers can now ‘try before they buy’ from the comfort of their homes, removing a significant barrier to buying online. This heightened level of interaction and engagement enhances customer confidence, leading to higher conversion rates.
But the story doesn’t end there. Brands are also using AR to weave immersive storytelling into marketing strategies, creating a blend of entertainment and commerce that is as captivating as it is effective. The line between reality and virtual reality is blurring, and what it means for online shopping is nothing less than revolutionary. There’s still much more to uncover.